Testimonials for MidAmerica Basement Systems

I chose MidAmerica Basement Systems because of the quality of th products and expanations of salesman.  Dan Garner presented the products available. His assessment of the problems at my home and the solutions we're appealing but I was unable to cover the cost and take advantage of the discount offered. 18 months later I was able to adjust the amount of work to be done and Dan was great to create a work plan that met the basement issues and my cost constraints. Dan was honest, knowledgeable and inspired confidence in the products and the company. Joe Passno was our crew leader. Joe sought answers to questions he had about installation in my type basement walls. He shared with me what answers he was seeking and the information he received. He was obviously much more confident about starting the process. Joe was training Ian. Ian was a willing student. Joe was patient and specific with Ian(from what I could tell). Very good process. Laying down tarps to put the dirt on was so very considerate. They also asked where I wanted the extra dirt placed during cleanup. Impressive. The work done was complete and thorough.  

THe office staff was very nice and helpful. I enjoyed working with them.

We really enjoyed the crew that came out here. Rob and his crew were very helpful. Every time we called the office staff was always helpful.

Dear Mid America Basement: My husband and I just wanted to let you know that we believe your basement system that you installed in our home in December 2008 paid for itself June 2009. Let me preface this by saying we have lived in this house since 1978 and had NEVER seen anything like the torrential rainfall that happened in our small town in June 2009. It rained so hard a rushing rapid formed on an adjoining street came down between the house next to ours and the corner of the house filled the backyards within minutes up to the foundations. It raced through our garage and neighbors window wells were filling with water and storm drains were not able to even handle the amount of water that was coming down. While my husband was out trying to find and clear the storm drain I ran to the front of the house and while out in the yard heard this loud whooshing noise, I turned and looked and it was your system carrying the water that would have been in my basement safely away from my home. Our basement never even had a drop of water in it. When the rain stopped and the storm drains were working again my husband and I agreed that it was the best money we'd ever spent. Thank you for the excellent job you and your crew did (who were very nice by the way) we now have a level of confidence in your system like no other. We have finished off one side of the basement and love the extra living space it has created and we are confident as long as we make sure you come for our annual system check our hard work down there will be protected. Thanks again for your quality product, workmanship, and service. We are not being paid to write this, in this world when so much is going wrong a company that is doing something right should be thanked and recognized. Sincerely, L& D Richard

We have always had a positive experience with your company! From the very first contact to the work performed and all annual inspections, everyone has been helpful & courteous.  We have been very satisfied with the system.  Others in our neighborhood have had "cheaper" work done, but they have had problems and "no" warranty was given on the work.

I've been very impressed from the gals in the office to your salesmen and technician.  You're all doing a great job!  When the salesman came out I thought his presentation was good and he answered all of my questions.  The guys who put the system in were on time, courteous and did a great job cleaning up!

I read other customer reviews and they were great. I really liked what they mentioned. The crew, office staff, and Tim were all great. Tim's presentation was also helpful and he really sold us on the system. Overall, we are very satisfied with the company and work done. 

I was very impressed with the sales rep, he had one of the most professional presentations I've had.  He was also very friendly and courteous and the reason why we went with your company. I'm very satisfied and am recommending your compay to anyone that has leak problems. We had several days of intense rain since you fixed the leak. The area stayed dry all the time. NOT A DROP of WATER!

Everyone has been extremely helpful and available. Quick to return calls and emails. Customer satisfaction is clearly a high priority. Kali was professional, but not too formal. He was very thorough. I felt very comfortable with him.

Kali was very helpful and spent a lot of time explaining what should be done.  The crew was great and thank you for your help!

Kali was fantastic! He kept in touch with us until our project was all don and we were satisfied. We actually chose your company because you guys had the best engineering available for our situation. Larry and his team were great! They were on time and were very hard workers. We are very pleased with the overall job.

The representative was very thorough and helpful. He explained everything so we could understand it. We are very happy with everything. The sales pitch, salesperson, and quality product were the main reasons why we went with your company. 

I hired MidAmerica Basement Systems because they offered the best solution to fixing my water problems. Thom was excellent. He was very personable and helpful. The office staff was great. The lady was very courteous. And the crew did a good job. They were very sweet and always polite. Their attendance was great; they were always on time.

I was very pleased with the employees at MidAmerica Basement Systems. The office staff was very very helpful and courteous. Thom was well prepared and informative. I was very pleased with the representative. He was very knowledgeable. The two man crew were superior. They did their work in very hot weather and just kept going. Any glitch was handled immediately. They were excellent and very courteous. Could not find a more helpful crew.

Everything with the job went fine. I don't think there is anything in your process you should change and I would rate you at a 9.5 out of 10.