Job review from Kimberly in Cedar Rapids, IA 52402 on 07/01/18

What made you choose our company:

I had originally expressed interest in MidAmerica Basement (MAB) Systems upon attending a home improvement convention in Iowa City, IA. I briefly discussed the need to professionally level the floors to my Cedar Rapids home and left them my contact information. Some time afterwards, I was contacted by a System Design Specialist named Wes Glasgow. Wes thoroughly assessed the work needing to be performed to the old limestone basement of my home in a professional and straightforward manner. He originally quoted me a price to install floor jacks that was considerably lower, but after further inspection, we both agreed that my home would need steel beams to reinforce my basement support floor framing. I then questioned whether MAB had flooring products available that could be used in my 1st floor laundry room area. He showed me a product called Thermal Dry Tile Flooring; which is typically used for basement floor covering. The flooring complimented my kitchen flooring so well, that I decided to have the product installed. The Sunday prior to the project start date, Wes went above and beyond his 'salesman' role by assisting me in the temporary removal/relocation of my washer, dryer, and a large metal shelving unit. He also offered and assisted me in relocating some items in my basement, in preparation of the work to be performed. Once I finish the trim work and repainting in the laundry room, Wes instructed me to call him again to move back and hook up my laundry room appliances. I am sincerely grateful and humbled, because I have a disability and live alone with limited access to assistance and outside resources. The MAB Construction Team arrived at my house on 6/25/18 shortly after the noon hour; which was a bit later than scheduled. However, they immediately started to work after having been properly introduced to myself and the project areas of my home. The Team consisted of the Project Leader Dillion Heard and crew member Cory for the first 2 days. They worked tirelessly hammering and digging to manually remove concrete, sand and dirt from my basement floor by the bucketful; in order to install 10 Smart Jack XTs. Mind you, my basement does not have any windows, thus, they had to individually carry each filled bucket up a very narrow stairway passage. Props to them both for having maintained courtesy, pleasant attitudes and a sense of humor with me through it all. Dillion kept me well entertained, informed, and updated to each stage of the project; which allowed me the opportunity to purchase a few necessary items before installing the laundry room tile flooring. On the 3rd day of my project, I was introduced to another crewman named Tyler. The 3 of them successfully placed the steel beams, 10 floor jacks and raised them to the necessary heights to help level out the 1st story floors of my house. They also started the tiling and discovered that they were shorted some necessary materials. On the final day of the project, the 3 man crew cemented in the jacks and insulated the outer perimeter of my basement beams with a spray foam product; while I was at work. Despite the unplanned setback in materials, they had traveled back to Davenport to get the missing supplies and returned back to my home by the time I was off work. They then tediously completed the installation of my tile flooring for the laundry room. I had mentioned to Dillion that a small storage area door had to be raised and resized, because it slightly rubbed against the new tile. He painstakingly worked on the door and its latch, until it fit to my satisfaction. It all honestly now looks fabulous! I would 100% recommend MAB Systems for those needing the professional services they provide. Their employees have consistently demonstrated their willingness to go the extra mile for job completion and customer satisfaction. They have renewed an appreciation for my home and their services will allow me to move forward on other projects that were on hold; due to my unlevel floors. I cannot thank them enough. MAB Systems rocks!!!! : )