ESSENTIAL JOB FUNCTIONS

Interacts via telephone, email, or text message to provide information to customers.

Schedules and reschedules sales appointments through inbound and outbound communication with customers to maximize efficiency for the company and the sales reps.

Saves appointments when a customer calls to cancel.

Maintains customer accounts and records of customer interactions with accurate detail in a timely manner.

Meets or exceeds sales lead conversion rates.

Provides tactical support to other departments as needed.

Provides a remarkable experience for homeowners and employees.

Performs other duties as assigned.

REQUIRED SKILLS/ABILITIES:

Basic knowledge of customer service principles and practices.

Ability to type a minimum of 40 words per minute.

Ability to perform accurate data entry.

Ability to multi-task.

Excellent communication skills including active listening.

Proficient computer skills with the ability to learn new software.

EDUCATION AND EXPERIENCE

High school diploma or GED required.

1+ years of customer service experience or a combination of education and experience preferred.

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer.

Ability to exert up to 10 pounds occasionally.

Must be able to pass a drug screen and background check